Refund policy

Returns & Exchanges Policy

At PinQ Radiance, we take pride in the quality and craftsmanship of our luxury skincare products. Due to the personal and artisanal nature of our small-batch body butters and body oils, we have established the following guidelines for returns and exchanges.

1. Returns on Skincare Products

  • Safety & Hygiene: For health and safety reasons, we cannot accept returns or exchanges on opened or used skincare products.

  • Unopened Items: You may return unopened, unused products in their original packaging within 14 days of delivery for a refund, excluding shipping costs.

  • Condition: Items must be returned in the same condition you received them to qualify for a refund.

2. Damaged or Defective Items

  • Reporting: If your order arrives damaged (e.g., broken glass or leaking oil), please contact us within 48 hours of delivery.

  • Documentation: To expedite a replacement or refund, please include your order number and clear photos of the damaged product and packaging.

3. Melting Policy (Body Butters)

  • Nature of Product: Our body butters are made with natural ingredients that can soften or melt in high temperatures during transit.

  • Resolution: Melting does not affect the quality of the product. If your butter arrives melted, place it in a cool environment or refrigerator to solidify. Because this is a natural occurrence, we do not offer refunds for melted products.

4. How to Start a Return

  • To initiate a return for an unopened item, please email us with your order details.

  • Shipping Costs: Customers are responsible for return shipping fees unless the return is due to a documented error on our part or a defective product.

5. Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed back to your original payment method within 5-7 business days.

Note: As a small business dedicated to luxury skincare, we strive for 100% customer satisfaction. If you have any concerns regarding your order, please reach out to our team directly.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Info@pinqradiance.com.